Contact
Product, membership, billing, privacy, and security support: info@pureoceanmotion.com.
Email the support team with your Request ID, order ID, and incident time. Never include passwords, recovery codes, API keys, or card data.
Product and account
Use subject ‘Product/Account’ and include the username, page URL, Request ID, and incident time. Never send a password or recovery code.
Billing, membership, and refunds
Submit refund requests within 14 calendar days. Use subject ‘Billing/Refund’ and include the local order ID, amount, currency, payment time, selected provider, and reason. Never send a full card number or payment password.
Privacy requests
Use subject ‘Privacy request’ for access, correction, export, deletion, objection, or consent withdrawal. We verify account control before acting.
Security
Report privately to info@pureoceanmotion.com with subject ‘Security’. Do not publicly disclose exploitable details or attach real secrets or suspected illegal material.